Help Information
 
How to Order the Easy Way at martiniskateandsnow.com
 
Browse our site using the menu on the left. When you see an item you want to buy, click on the picture to view more details and product options. Select the option you want and press the 'Add to Cart' button. This places the item in an electronic shopping cart.
 
You may continue shopping after placing an item in your cart. To return to your cart at any point during the shopping process, click on the View Cart symbol located in the top of your screen. You can also change the quantities of the products in your cart.
 
After putting all the items you wish to buy in your shopping cart, click on "Proceed to Checkout".
 
You will be asked to give us your billing address and shipping address.
 
You will then be shown the total amount of your order, including shipping charges and sales tax (if applicable).
 
At this point, you will be asked to enter your credit card information. After confirming your selections, click the 'Place Order' button.
 
After you click on 'Place Order,' a page will appear that confirms your order and gives you an order number you can use to contact us. We will also send you a confirmation of your order via email.
 
Shipping Rates and Options
Martini Skate and Snow uses UPS and USPS for all shipments.  We ship as fast as possible. All shipping rates Include Shipping, Handling, and Insurance. 
 
Payment Options
Martini Skate and Snow accepts the following for payment:   
Visa, Mastercard, American Express, Discover, Paypal, and Money Order. Sorry, no personal or third-party checks will be accepted as payment.
 
 
 
 
 
All Funds must be in U.S. Dollars
 
Credit Cards:
You can safely enter your entire credit card number, via our secure server, which encrypts all submitted information. We bill all Credit Card orders the day we receive your order and bill the full amount all at once. This cuts down on the cost of our bookkeeping, and allows us to keep our prices low. We may ship partial orders at any time, but will continue to deliver all goods without any additional charges.
 
Money Orders:
Money Orders must be in US Dollars. Money Orders must be made out to
Martini Skate and Snow. Send copy of order along with your check to:
 
Martini Skate and Snow
Attn: Order Processing
8266 Golden Link Blvd. #14
Northfield, OH, 44067
 
Sales Tax
Sales tax is charged only on orders sent within the state of Ohio. Ohio law requires that we charge sales tax on the full amount of the product order (not including shipping).
 
 
Invoicing and Receipts
All orders shipped from Martini Skate and Snow will include a packing slip or invoice.
 
Once your order with martiniskateandsnow.com been successfully completed, you will receive a confirmation email that will include an invoice of your order. If you misplace this confirmation, we will be more than happy to forward an additional copy.
 
Order Cancellation Policy
If you request to cancel your order or items on your order, we will attempt to cancel these items if your request is within one (1) hour of placing the order. In order to make a cancellation request, please call 877.717.0779. These requests must be received via phone. If our Customer Lines are engaged, you will be asked to leave a message. Please include your order number and contact details. We cannot guarantee the order will be cancelled and if the order ships, shipping charges will not be refunded.
 
Return and Exchange Policy
Many thanks for choosing to shop with Martini Skate and Snow!  We sincerely hope that you're satisfied with your purchase. Should there be a factory defect or an incorrect shipment, we'll gladly exchange it at our cost or issue an in-house credit. NO CASH REFUNDS. If necessary to exchange or return an item please note: Call 877.717.0779 within 5 business days from receipt of goods to obtain an Return Authorization (“R.A.”) code. Absolutely no returns or exchanges will be accepted if the package isn't clearly marked with the "Return Authorization code".  *Upon approval, merchandise meeting the following criteria may be returned (freight prepaid) for an exchange or in-house credit only. Again, NO CASH REFUNDS.  *Returned merchandise must be in the original box and in mint condition with any and all tags attached. No returns on electronics. ?*Include a copy of the shipping invoice and a typed explanation regarding the reason for your return.  *All returns and exchanges must be received by Martini Skate and Snow within 30 business days from invoice date. The return process may take up to 45 business days.  *Shipping and handling fees are non-refundable. Additional shipping and handling fees are required to process all exchanges.  Please Note: Any returned merchandise not meeting the above criterion will not be accepted.
 
Statement Of Security
This "Statement Of Security" is your assurance that you'll never have to worry about credit card safety while shopping at martiniskateandsnow.com.
 
We utilize a 128 bit Secure Socket Layer (SSL) for data encryption to protect the transmission of information you submit to Martini Skate and Snow when you use our online shopping cart. This means your credit card number and order details are scrambled during the transaction process. Should your communications to us include personal information (i.e., Credit Card Number, Checking Account Information, Address, Phone Number, Etc.), we strongly urge you to contact us by phone at 877.717.0779.  When you shop with Martini Skate and Snow, you'll be joining millions of customers around the world, who have safely shopped over the Internet. We are confident you will enjoy the safety, and convenience of shopping from home. Still concerned about using your credit card online? No Problem. Contact our Order Department at 877.717.0779, and we will be happy to take your order over the phone.
 
Privacy Assurance
To Our Valued Customers: At Martini Skate and Snow, we truly understand and share your concern for privacy. Rest assured, we respect your privacy. Under no circumstances will Martini Skate and Snow distribute, sell, loan, or rent any personally identifiable information, regarding its customers to any third party. When an order is placed, we collect basic information including your name, home address, phone, and email address. We use this information to confirm your order and to respond to any queries you may have. Cookies are used to keep track of your shopping cart. Martini Skate and Snow has a firm commitment to ensure our customers' privacy. If you have further questions concerning our privacy policy or have other comments on how we can improve your shopping experience with us, please do not hesitate to email us at info@martiniskateandsnow.com. We always enjoy hearing from you!
 
Thank you for your patronage.
 
Cheers to that!
 
Mike Tirpak
Owner
Martini Skate and Snow